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Our experience suggests that clients that provide all of
the listed services and demonstrate the following skills are
generally very successful: -
- They have a customer focused pharmacy
- They embrace change
- They work on their business rather than in it
- They delegate
- They continuously develop themselves and their staff
- They engage with GPs, PCTs and LPCs
There are of course many challenges from: -
- Getting extra work from the PCTs
- Competition from 100 hour pharmacies
- Competition from multiples and supermarkets
- Threat from internet pharmacies
- Relocations, new medical centres and lift projects
- Policlinics
- Category M claw back
So the independents need to run fast to stand still. However,
the prospects for community pharmacy remain good because:
-
- Global sum for community pharmacy in England is over £2.4
billion
- Purchase profits are guaranteed at £500 million
per annum
- Members of public make over 2 billion visits to pharmacies
each year
- Patient demand for pharmacies is predominantly local
- Healthcare spending has increased substantially
- The ageing population is having a positive impact on pharmacy
services
- The total number of prescriptions dispensed in the UK
has doubled since 1985.
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